Auder

Design an audio tour app which lets users hear the audio tour about a particular artwork and guides them completely inside the art gallery — eliminating the need for expensive human guides while giving visitors full control over their experience.

Conducted user interviews and created empathy maps to understand the target users. The primary audience included working professionals who love art but need explanations, and art-knowledgeable users who sometimes need more context. Research began with quantitative methods to identify common problems during gallery visits.

Through research, three core pain points emerged that shaped the design direction for Auder.

I sketched many screens with different layouts, structures, and elements, then chose the best fit screens for digital wireframes. The wireframes addressed the key user flows: scanning artworks, browsing collections, viewing art details with audio playback, exploring events and exhibitions, and navigating via map.

Connected the digital wireframes into a complete low-fidelity prototype flow in Figma, linking all 9 screens with interaction flows to test the core user journeys: scanning artwork, browsing the collection, playing audio tours, exploring events, and accessing the menu.

Two usability studies were conducted — one for the low-fidelity prototype and another after the high-fidelity prototype. From the first study, the 'Explore' and 'Browse' menu labels were confusing users, though the overall flow was solid. From the second study, users needed different language options for the audio tours.

Based on the usability study findings, key changes were made to the final mockups: 'Explore' was renamed to 'Home' in the bottom navigation for clarity, and a 'Default Audio Tour Language' option was added to the menu so users could listen to tours in their preferred language.

The final mockups deliver the best user experience with easy navigation between pages. Users can search for audio tours in three different ways: scanning artwork codes, browsing the collection, or using the gallery map. They can also choose their default audio tour language, and browse events, activities, and exhibitions happening at the gallery.

Accessibility was a core consideration throughout the design process, ensuring the app is usable by the widest possible audience.

This app will change the experience of visitors in the art gallery and users who want to see the gallery virtually. Through the research and design process, many initial assumptions were challenged — the first ideas improved significantly by the final iteration, and peer feedback was invaluable throughout.